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Economy shipping: Packages shipped via economy shipping will arrive within 15 to 20 days from the date the product has been shipped and cleared at customs.
Express shipping: In express shipping product will arrive within 5 to 7 days from the date the product has been shipped and cleared at customs. This may cost additional.
Note - Adastra Jewelry does not cover customs duties, taxes, VAT etc. in Adastra Jewelry billing or shipping process. These costs are to be borne by you (the recipient).
All international packages are shipped via India Post, DHL, UPS or Aramex depending on the value of the package and the location of the buyer.
| Order Value (USD) | Shipping Type | Shipping Cost |
|---|---|---|
| Below $250 | Economy | Free |
| Express | $34 | |
| Expedite | $249 | |
| Above $250 | Economy | Free |
| Express | Free | |
| Expedite | $249 |
The chart below gives an approximate time it takes after the product is shipped from our warehouse in India. This is strictly for your reference purpose. Delivery is subject to custom clearance of your country.
| Country | Type of Shipping | Days |
|---|---|---|
| India | Express | 2 to 4 |
| Economy | 7 to 10 | |
| United States | Expedite | 3 to 4 |
| Express | 7 to 10 | |
| Economy | 15 to 30 | |
| Americas (other than USA) | Express | 10 to 15 |
| Economy | 20 to 30 | |
| United Kingdom | Expedite | 3 to 4 |
| Express | 7 to 10 | |
| Economy | 15 to 25 | |
| European Nations | Express | 10 to 15 |
| Economy | 20 to 30 | |
| Australia / New Zealand | Express | 10 to 15 |
| Economy | 20 to 30 | |
| Japan, S. Korea, Taiwan | Express | 7 to 10 |
| Economy | 20 to 30 | |
| China | Express | 10 to 15 |
| Economy | 20 to 35 | |
| Thailand / Other Asian Countries | Express | 7 to 10 |
| Economy | 15 to 25 | |
| Russia | Express | 10 to 15 |
| Economy | 25 to 35 | |
| Africas | Express | 10 to 15 |
| Economy | 25 to 35 |
We do not deliver to the following countries: If your country is not listed above, kindly contact us
We have a 7 days return policy and a 30 days exchange policy. We only accept returns if the product is received in a damaged condition. No return or exchange for custom Made Order.
However, it is necessary to make sure
• The product is unused
• The product is not worn
• The product is not damaged
• The product is not altered
• The original tag is not removed
• The product is not a customized product.
We request you to contact us before you initiate a return to help you process and give you the right guidance. In case you choose to return your purchase, please return with original tags, invoice, certificate, and packaging
Adastra holds rights to decline returns and charge you for faulty or abused products. In such a case, Adastra will ship the
item back to the customer and charge them with the shipping and well as return cost.
Kindly print the shipping label provided in your account dashboard to return the product and attach it to your package.
Return Address:
USA Warehouses
1. New York
Adastra Jewelry
Person Name: C/o Vivek Sharma
Universal Delivery Solutions LLC
105-05 180th Street
Jamaica, NY 11433,
USA
+1 732 226 7279
2. California -
Adastra Jewelry
Clark Kerr Campus (Unit 5)
Person Name: Sanchay Gadia
2601 Warring Street
Building 7 Room 311
Berkeley CA 94720, USA
+1 (310) 901-6743
India Store
Adastra Jewelry Private Limited,
448 Kewal Industrial Estate, Senapati Bapat Marg,
Lower Parel West, Mumbai 400013, MH, India.
Following products are non-returnable
•Customized
•Personalized
•High Value
•Used
•Untagged
•Item purchased during sale or discount
•Item purchased with coupon codes
•Free gifts
Kindly check on the product page if the item you are about to purchase is returnable.
Refund is issued only after receiving the product back at the warehouse and is in the intact condition. In such a case, we will refund you within 24 to 48 hours to your payment method.
You can exchange an item purchased on Adastra Website with the same item or another item, however, all exchanges are subject to stock availability.
We only accept cancellations within 24 hours from the time that the order is placed. To cancel an order, please contact us by sending an email at (contact@adastrajewelry.com) with your order number within 24 hours.
